93 Crocs Consumer Reviews
My son ordered a pair of Crocs and then the company cancelled his order without telling him. After we figured that out, tried again, simply ordered one pair and they sent the wrong color. I sent an email and got a response along the lines of, “We are too busy to respond.” Called, waited for 45+ minutes and hung up. Finally got someone on an online chat and got returned the shoes (just wanted my money back at this time). Fast forward 6 weeks to track down my refund. Was told that was normal, about a month to even log the return. And then it takes 14 business day to process the refund (regardless if it’s a credit card and should be automatic). So, still waiting on a refund, not confident I will ever receive.
My wife bought a couple of pairs of Crocs casual shoes. She kept touting to friends how comfortable the crocs are. However, she didn’t realize that she fell with knee injuries two or three times in the last year. These times she get a little dressed up for dinner parties. She also bought a croc slipper for me. I used it very little at home. I know croc shoes are unsafe. I am an engineer, but most people don’t know the term “stiction”. With the distinct stiction, Crocs do not meet the minimum standard of shoes. Consumer product safety should investigate and stop them from producing shoes.
I have a bad feeling about Crocs. Have been trying, and trying, to reach Crocs to return 3 pairs of shoes. No one ever answers the phone OR responds to emails. When you spell everything out in an email, you immediately get a response due to a heavy load unable to response. With each passing day, I’m getting more frustrated but doesn’t do me any good. I’m open to suggestions how to get through to them so I can be assured my returned shoes are received and the correct amount of monies credited to my account.
This is the 4th time I have ordered roomy Crocs and they have sent me a smaller pair. They are a con-artist. I really love the older ones I have, but I wanted a different style. I have 8E wide feet and a bunion on one of the feet. I am type 2 and my food doctor suggested for me to use crocs at home instead of slippers to prevent the foot from getting cut or infected.
I chose to return a pair of Crocs that didn’t fit when I got them. I got a return number and paper to print out. I had to pay for shipping them back out of pocket (kind of rude if you ask me, but I did it). I returned the shoes and had a tracking number. The tracking showed that the package had been received and it was even signed for by an employee. I waited for an email or something telling me they got the shoes and that I would be getting my refund. Nothing. for over a month. I contacted them via email and got the runaround. They just stopped replying to my emails. It has now been 3 months and no refund. I tried calling them and sat on the phone for 45 minutes with no answer. I really feel this company is a scam and should be investigated.
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I purchased the new Crocs shoes that are printed. I have worn crocs for years and always order the size 11. I get the shoes and they are way too small. What they have done is resize them on the hangtag. It says size 11 and on the bottom of the shoe it says Mens 9 Womens 11. On my other Crocs shoes that fit it says size 11 and they fit with no problem. They said for me to return them I have to take a picture of the ones that I have and the new ones to prove that the new ones are too small. Ridiculous if you ask me. Bad part is I have another pair of them coming with a different print on them so I now have two pairs of crocs that are useless to me. I had ordered the second pair before getting the first pair because they were half price. I wonder if it was your first order of Croc shoes and they don’t fit do you have to take a picture of your foot to prove the size of your foot. The person I spoke to said it is company policy.
7/31/19 I ordered these shoes online at Crocs.com in my size. They should have shipped out 8/2/19, so I called last night the customer service number from their site (I thought they would’ve been closed but they were open). The guy told me they were out of stock. I wanted a supervisor and never got a callback. There is never a supervisor available. So I call this morning wanting a supervisor, one girl tells me I’m to get my shoes I ordered then I get a different answer from another girl that I won’t. Then I get this email saying my order cancelled. The site is still showing my size women’s 6/men’s 4 is still in stock and the shoe isn’t sold out! I want my shoes! If they are all sold out then they need to update the site to show that.
Also I was told over the phone it was probably because of the sale, well I ordered mine. They should’ve sent mine instead of saving them for the people doing the sale over the weekend! Very misleading! Then they come at me with coupon codes if I can’t have the crocs I ordered. I don’t want any others! Horrible customer service. No one knows what is going on or what to tell you and sometimes they are rude! I told the dude last night over the phone, “Don’t wish me a good day because there is no way for me to have a good day now.” So he told me to have a bad day then! Takes them forever to answer and supervisors are always in a meeting or not there! Too bad I can’t give 0 stars because that’s what this company should get. 0 stars.]]>